Terms and Conditions

Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.

Common items in a terms and conditions agreement allow you to:

Withdraw and cancel services, and make financial transactions.
Manage customer expectations, such as liability for information errors or website downtime.
Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
Disable user accounts.
Write down any other terms or conditions that protect you or your audience.

Return and Refund Policy

Tri-AI Agency Return & Refund Policy

Last Updated: October 17, 2025

At Tri-AI Agency, we’re committed to ensuring every client and learner is satisfied with their experience. Because our services and products are primarily digital or knowledge-based, our return terms differ slightly from physical-goods companies.

1. Digital Products (Pocket Pros, Prompt Libraries, AI Tools)

All digital products are non-refundable once delivered or accessed, due to their instant-delivery nature.
We may consider a refund or credit only if:

You were charged twice for the same product, or
You were unable to access the product due to a verified technical issue on our end.

Requests must be made within 7 days of purchase at support@tri-aiagency.com.

2. Consulting Services

Consulting sessions, once scheduled, are refundable only if canceled at least 48 hours before the scheduled start.
If a session is missed or canceled late, the fee is non-refundable but may be rescheduled once at our discretion.

3. Training & Workshops

Registrations canceled 7 days or more before the event start date: 100% refund.
Canceled 3–6 days before the event: 50% refund.
Canceled within 72 hours of the event: no refund (but substitution or credit may be offered).

4. Subscriptions & Memberships

Monthly or annual subscriptions can be canceled anytime.
Access continues through the end of your billing period. We do not issue prorated refunds for unused time.

5. How to Request a Refund

Email support@tri-aiagency.com with:

Your name
Order number or invoice ID
Purchase date
Description of the issue

We’ll respond within 3 business days and resolve or confirm eligibility within 10.

6. Policy Changes

We reserve the right to update this Return & Refund Policy at any time. Any changes will be posted on our website with an updated date.